[Resolved]  India Infoline Finance [IIFL] — home loan foreclosure charges

Address:Plot No - 33, Flat No - 201, North Block, Gali No - 3, Vipin Garden, Uttam Nagar, New Delhi, Delhi, 110059

I have an ongoing loan with IIFL since 11 months. During my initial discussion with your IIFL executive, I was promised for NIL foreclosure & Prepayment fee during loan approval discussion. I was not informed anything related to Swaraj.

I had received the Sanction letter from IIFL which I have accepted and there is nothing related to Foreclosure & Prepayment. I did not received the welcome kit from IIFL at the time of Loan Sanction, And now when I requested IIFL to provide the Foreclosure documents, they are saying the I have to pay 5% as foreclosure fee.

I really feel cheated regarding the change in T/C hence I would request you to look into this issue and update as promised.

I really wonder how a bank of such a reputation can do these kind of things to its customers.

IL10027524

Thanks!
Vijay Kumar
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Oct 2, 2019
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2019
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or you can raise your query from our online portal https://www.iifl.com/contact-us/

Regards,
Team IIFL.
Verified Support
Aug 29, 2019
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We hope that you have received a call from our senior officials & they have addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or you can raise your query from our online portal https://www.iifl.com/contact-us/

Regards,
Team IIFL.
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