[Resolved]  India Infoline Finance [IIFL] — home loan related

I have taken home loan from iifl for 20 years at an interest rate of 8.7% in 2017.

From current month outstanding statement, i got to know that my tenure of months got increased from 20 years to 25 years, without informing me at an interest of 9.7%.

When i tried to contact them, there customer care is not working. When i dropped email to them, i haven't got any reply.
When i called to one person iifl, he said iifl has right to increase tenure of months and interest rate without informing customer.
My loan a/c no is 788661
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Aug 9, 2021
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Sir, We wish to inform you that, we are unable to find any loan account details with 788661 .Hence we request you to provide proper loan account number. Kindly call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL
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