India Infoline Finance [IIFL] — I have not received my policy document after 5 month

Bharat bhai chopabhai Patel

from Dhanera, Gujarat

Address:

Balaji complex ganj market dhanera, Banaskantha, Gujarat, 385310

Dear sir
I have paid 2962/- for health insurance but i have not reciced a policy document.
I pay 2962/- to your employer alpa thakkar her employer code is c167869 and promis to your policy will be send to your address but i have not reciced any recipient and any documents releted insurance.
I have try to contact customer care than i get information my policy number but how can i belive this policy number is real as number code. I want to actual my policy document and policy card.
Name bharat bhai chopabhai patel
Address anapurgaadh

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India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We are known for our exceptional attention in detail to all our clients. Your relationship means a lot to us. Requesting you to share your Insurance number or contacts no. so that we can raise your concerns to our senior officials to assist you immediately.

Regards,
Team IIFL.

Aug 25, 2019

Updated by Bharat bhai chopabhai Patel My policy number
P/170000/01/2019/008872
My contact number [protected]

Aug 27, 2019

Updated by Bharat bhai chopabhai Patel Dear Sir
Please give me my money refund or other wise send my policy kit documents
Realy i am tired for my reciced policy no one give proper answer for my policy

Verified Support

Aug 27, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have raised this issue with our senior officials and you will receive feedback shortly. Kindly allot some time to revert.

Further you can call us on [protected] / [protected] or mark a mail on cs.[protected]@IIFL.com for your concerns.

Team IIFL.

Aug 27, 2019

Updated by Bharat bhai chopabhai Patel Dear Sir
I have to go consumer court or banking ombudsman because i complen by me by mail 14 August than total 14 days i have not single call from iifl dhanera branch or ALpa Thakkar. So i have only option to customers care and customer care team support me and give me my policy number than i know my policy company is start health insurance than again call customer care than talk to me start health call me your policy will be sent to your address but i have waste my 4 - 5 days no any policy reciced by me.
I think your employer my policy sent to other wrong person if may be take receipt of policy by wrong person and he can miss use my policy
Why you more time to send my policy and receipt only single policy
IIFl is careless person to joinning and policy sent to wrong person. What can i do for my policy any have a prove where is my policy is running who is using my policy

Aug 27, 2019

Updated by Bharat bhai chopabhai Patel Dear iifl
If today is my health not well and i have to hospital and admit who will expense my illness.
Please i request you plz send me a scan copy of my policy

Verified Support

Aug 27, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have already raised this issue with our senior officials and you will receive feedback shortly. Kindly allot some time to revert.

Further you can call us on [protected] / [protected] or mark a mail on cs.[protected]@IIFL.com for your concerns.

Team IIFL.

Verified Support

Aug 27, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We understand that our official have spoken with you on [protected] and addressed your query, further as explained by you on call we understand that you have not complained about your policy and you received a photocopy of your document one month back.

Further you can call us on [protected] / [protected] or mark a mail on cs.[protected]@IIFL.com for your concerns.

Team IIFL.

Aug 27, 2019

Updated by Bharat bhai chopabhai Patel One month before reciced policy document who is same name and same village bt who person is bharat bhai chopabhai Chaudhary and my name is bharat bhai chopabhai Patel please understand this issue

Aug 29, 2019

Updated by Bharat bhai chopabhai Patel This complen Lodge by me plz Dowland my attached file than you can trust me

Aug 29, 2019

Updated by Bharat bhai chopabhai Patel My mail screen sort

Aug 29, 2019

Updated by Bharat bhai chopabhai Patel Dear iifl
Now i am fully aggressive with your employer ALpa Thakkar. I reject my policy document to ALpa Thakkar my date of birth wrong in this policy. ALpa thakkar tell me today 28-8-19, this is your policy plz sing in receipt and i had sign on letter but i don't know this is satisfaction letter. I don't write a satisfaction letter. This is my mistake i signed by me on behalf of wrong trust your employer ALpa Thakkar. This letter write by ALpa Thakkar not by me. Now i don't want to any policy from iifl. I will not accept policy document from courier. Please give me my money refund very urgent basis and policy give to your employer ALpa Thakkar. Now i don't need a any policy from iifl. I cannot trust iifl and iifl staff ALpa Thakkar in my dream. I am very disappointed this is policy done by ALpa Thakkar otherwise never go iifl gold loan dhanera.
All mail and social midia complen by me i am sending screen sort of complaint. I take all responsibility of complen this is send by me.
I don't know what is procedure for complen Lodge so i help from Rakesh Parihar.
Your policy holder
My registration mobile [protected]
P/170000 /01/2019/009912