[Resolved]  India Infoline Finance [IIFL] — IIFL employee cheated

Hello,

Recently I take Bharti axa policy[protected]
under your employee assistance. He promised that this new policy is taken for cancelling my existing HDFC life policies.

Exactly after freelook period this guy just got escaped and switched off his mobile no.
[protected] - Joseph ( past two months his no was switched off)

Later I opted to cancel this new policy. But Bharti axa told currently this policy was not able to cancel because it crossed freelook period. Then only I came to know that guy literally cheated me for taking new policy.

And this policy is registered under your brokerage. Finally Bharti axa said to raise the police complaint.

Currently police department not able to trace the guy with given phone no because it is switched off for long time. Police department asked me to get details of the person from insurance and brokerage department. Bharti axa told me to get details from your end. Because you are the brokerage Department.

Note : It's very difficult to reach your customer care. Nobody is ready to pick up the call. Last week atlast one lady pick the call and I explained everything to her and she said she will revert within 6 o clock. Then simply response.

And one more thing if you people won't respond this time it is clearly understand your company itself involving in this scam. Since police department is involving I need response asap. If no means I am going to register complaint against IIFL itself. Will escalate the same to IRDA.

Hope you understand the seriousness of this issue.

Thanks,
Ashok P.
[protected]
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Aug 12, 2021
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Sir, We have taken a note of your request and have forwarded the same to respective authority, you will receive call shortly in this regards .We would request you to call on CS number [protected] from Monday to Friday between 9:30 AM to 6 PM & Saturday 9:30 AM to 3:30 PM for any further concern.Warm Regards,
Sapna
IIFL
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