India Infoline Finance [IIFL] — My CIBIL score is impacting from this loan

I never had loan on IIFL but in my cibil report it is showing 120 /- rs due I don't know how but it is impacting my cibil score please let me know the solution .
I'm ready pay but I don't know even the loan account number
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India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2021
India Infoline Finance [IIFL] Customer Care's response
Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide your pan number or contact number to check and assist you .
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL
Dec 22, 2021
Updated by Rockieecr7
If I submit my number or pan they are telling this number or pan is not registered with IIFL .Even I did not registered with IIFL but in my cibil score it is showing the due of 120/-rs So please tell how can I do repayment now. If I go to that link also it is asking for account number
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