[Resolved]  India Infoline Finance [IIFL] — pathetic attitude and service by relationship manager mr. mitesh thakkar

Address:

46, Goyal Park Row house, Opp. Goyal Plaza, Judges Bungalow Road, Vastrapur, Ahmedbad, 380015

I am having dmat account with your co since 2009 with id dcbahuja... My dp id is dp id [protected] cdsl.. My rm is mr. Mitesh thakkar..

On 06.01.20, i called up rm as i required some information and details as regards one security held in my dp account. He didn't pick up phone. Again on 07.01.20, i called him up few times after which he picked up.. I asked details information which i wanted. He was not having any information or details hence asked me to call him on 08.01.20 at abt 1.00 pm. I, accordingly called him next day at abt 1.00 pm and again after few attempts he picked up and rudely said only one sentence that i could not gather details and asked me to call after 5 in evening. I accordingly called him up at abt 6.25 pm and again he didn't pick up as has he was doing for 2 days.. After a while he did call me and informed something which i was not able to listen due to network problem hence i requested him to hold so that i can move some distance to get network. Upon which he told me to call him after 10 minutes, i said better you call me after 10 minutes. He affirmed. I waited for 30 long minutes but he didn't call.. Hence i called him about 5 to 6 times at about 7.20 pm but he didn't pick up the phone.. Whereupon, i sent sms to him to call me back within 10 minutes or i will lodge official complaint against you. He didn't bother to respond via sms nor has he called me thereafter till 12 noon today, 9th jan., 20...

I attach herewith screenshots of my phone history records of two days for perusal and you judge by yourself how mentally harassing it was to call him so many times without any pick up or call back or even a courtesy msg..

Is this the kind of service we expect from rm?? He doesn't bother to pick up phones, doesn't bother to call back or not even send an courtesy sms leave alone the help or information that i seek... And you can ask him i have bothered him for the first time in last 1 year or so ever since he is my rm...

I haven't experienced such a pathetic attitude towards customer in my life... Even after warning about lodging complaint, he never responded.. Is he not tarnishing your co image??? Should he not be punished severely for such an irresponsible and disgusting behaviour???

I demand an immediate action against him..

(I may inform by the way that my previous rm, mr. Dhrumil patel, did help me with required details and information as also went to the extent of gathering more information and come back to me soon though he is no more my rm. He responds to my calls immediately and even calls me of his own to help me even today.)

Sincerely yours,
Upendrakumar ahuja