[Resolved]  India Infoline Finance [IIFL] — pending ticket request. require (loa, account statement, foreclosure letter)

Iam existing customer of home loan (773329) of iifl. I have requested list of documents, raised a ticket through app reference no:no.1441685. Still pending please check when it has been raised still no reply except an acknowledgement mail.

App/system is designed to ignore requests till pending tickets are resolved. I hate the system that's designed where no one person can be held responsible for the delay.

I still want a loan account statement and foreclosure letter from you guys for which i might have to wait till end of the year i guess.

No point of contact. Bad service, no one connects on customer care service. This is not how you treat your customers.

Iam forced to find a way through this if this is way how you work.

Mugunthan iyengar
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2021
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Customer, we understand that query raised by you has been addressed to your satisfaction. Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    India Infoline Finance [IIFL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    1376
    Pending
    0
    Resolved
    1054
    India Infoline Finance [IIFL] Address
    IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all India Infoline Finance [IIFL] contact information