[Resolved]  India Infoline Finance [IIFL] — Regarding home loan transfer

My self Jaymin Bhavsar.i have taken home loan from iifl. Now I want to transfer my loan to other bank and I have raised foreclosure request since 26th june 2020. And person told that it will process in 15 days but still not done.Even when I call to customer care executive no one answer it.i am trying to call since one week today executive answered a call she did telephone verification and keep my call on hold for 10 minute and disconnect call without giving information. This is not 1st time, this is every time problem. Executive answer call 1 time in week and disconnect it without answering my query.
Also many time I raised request for arrange call back, they told that they will call back within 24hrs, but even after 24 days i did not receive any call back.
Due to high interest rate it is not affordable such delay in process.

My loan account detail is
IL10001922
REQ ID FOR FORECLOSURE IS 1265908
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Aug 12, 2021
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Sir,

We understand that, our team has contacted you and have addressed the concern to your satisfaction. Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL
Complaint comments 

Comments

Hi,
Thanks for providing me foreclosure letter.
As mentioned in foreclosure letter i called in customer care to raise request for payment stop of my next installment
But guy says it is not possible.
It will be raised after payment.so can you let me know who is right cc guy or your foreclosure letter.

I have already submitted FCL and document in my new bank and they are processing it.

Also if I will complete my payment than why do I raise request of stop payment.
It must automatically stop from your system.

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