[Resolved]  India Infoline Finance [IIFL] — Unethical behavior

Address:12 aditya nakoda building ,sihgad road ,pune

I visited on 24th December at 4.30 pm for a gold loan at Aditya Nakoda ( sinhgad road (Pune) . The security guard was talking continuously on mobile. his behavior was very arrogant. your staff was not working properly. while taking my details one lady staff abruptly left the meeting & left office with her senior for private work before closing the office timings.
I have to repeat again the same details to another employee.
I have handover gold to the concerned person. But your system was not working. I left your office without a loan. at least they returned the gold. thanx god! it is clear your company is not interested in business. it is just time pass! it is ridiculous that no one was wearing a face mask! kindly give training about the corona. who will enter your in the office again? my opinion is your company is not professional. kindly train your staff or replace them since from security guard till branch manager and give a surprise visit to above branch. thanx & regards vilas k.
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Aug 6, 2021
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2021
India Infoline Finance [IIFL] Customer Care's response
Dear Sir, We request you to help us with you gold loan account number and contact number to addressed the concern raised by you.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL
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