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[Resolved]  India Infoline Finance [IIFL] — Update Last Income Details & Occupation Details

I Vivek Kumar, having Demat account with IIFL, nowadays very much frustrated with the pathetic customer service of IIFL. On 12/08/21, I tried to update my Last Income & Occupational details from company's website but due to some problem at the website, I couldn't do so. Then I contacted my RM, Mr Maulesh Dave on his number[protected], but it was found switched off. His number always remains switched off. Then on 13/08/21, I raised ticket on email and talked with the customer service representative. After repetitive follow-ups on email and phone this issue has not been resolved till now. Everyday I receive new ticket number; so far received more than 12 tickets but didcnot get solution.

I need updation in 'Last Income Details & Occupation Details' at the earliest.

Thanks
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Aug 30, 2021
Complaint marked as Resolved 
This issue is resolved now. But it was a very frustrating experience. They always told me that they have updated data at their end but despite that, I didn't find any effect in my Profile Details, and they were clueless as, why this is happening. But today morning when I check it again, I found it updated as per my requirement.
Aug 23, 2021

Complaint Status

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2021
India Infoline Finance [IIFL] Customer Care's response
Dear Sir, As check income details already updated in our record. Request you to check the same online and confirm. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL
Aug 26, 2021
Updated by vivek_290
Just checked both details in 'My Details' under 'Profile', but didn't find them updated there. I don't understand if you are updating it in 'your' record then why I'm not able to see updated information in my login ID of IndiaInfoline...after all this is also your 'own' system. Very pathetic and frustrating service. As far as writing mail on '[protected]@iifl.com', so I'm informing you that I've left no Email IDs of yours on which I didn't send mails but all went into vain.
Aug 30, 2021
Updated by vivek_290
This issue is resolved now. But it was a very frustrating experience.
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    IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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