[Resolved] India Infoline Finance [IIFL] — Update Last Income Details & Occupation Details

[Resolved] India Infoline Finance [IIFL] — Update Last Income Details & Occupation Details

V vivek_290 Aug 23, 2021 Aug 30, 2021 This thread was updated on Aug 30, 2021

I Vivek Kumar, having Demat account with IIFL, nowadays very much frustrated with the pathetic customer service of IIFL. On 12/08/21, I tried to update my Last Income & Occupational details from company's website but due to some problem at the website, I couldn't do so. Then I contacted my RM, Mr Maulesh Dave on his number[protected], but it was found switched off. His number always remains switched off. Then on 13/08/21, I raised ticket on email and talked with the customer service representative. After repetitive follow-ups on email and phone this issue has not been resolved till now. Everyday I receive new ticket number; so far received more than 12 tickets but didcnot get solution. I need updation in 'Last Income Details & Occupation Details' at the earliest. Thanks Was this information helpful? No (1) Yes (1)
Aug 30, 2021 Complaint marked as Resolved This issue is resolved now. But it was a very frustrating experience. They always told me that they have updated data at their end but despite that, I didn't find any effect in my Profile Details, and they were clueless as, why this is happening. But today morning when I check it again, I found it updated as per my requirement. India Infoline Finance [IIFL] customer support has been notified about the posted complaint. Verified Support Aug 26, 2021 India Infoline Finance [IIFL] Customer Care's response Dear Sir, As check income details already updated in our record. Request you to check the same online and confirm. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards, Sapna IIFL Aug 26, 2021 Updated by vivek_290 Just checked both details in 'My Details' under 'Profile', but didn't find them updated there. I don't understand if you are updating it in 'your' record then why I'm not able to see updated information in my login ID of IndiaInfoline...after all this is also your 'own' system. Very pathetic and frustrating service. As far as writing mail on '[protected]@iifl.com', so I'm informing you that I've left no Email IDs of yours on which I didn't send mails but all went into vain. Aug 30, 2021 Updated by vivek_290 This issue is resolved now. But it was a very frustrating experience.
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