[Resolved] India Infoline Limited — Rude behaviour of Relationship Manager | |||
This is regarding my trader account with secunderabad branch, id: tabraham. I am a project management consultant, with two decades of profession experience with reputed banks in managerial cader india & abroad, i served with u s defense for two years. I have been an active client since six months, was assigned a lady named prerna, who did a commendable job..However since the past two months has been pathetic as they replaced her with a rude guy namely c. Krishna mohan, who does not possess any relationship manager qualities. He is rude & blunt, doesn't attend to calls politely. I have been trying to redeem my mutual fund shares since, second week of may..This person never gave me a positive response till last week...When he started argueing that, he did not care who i am, my money or account does not matter any much for him..As the company has appointed him & they pay him..So he does not care who i am..Or anything. My mutual fund has been redeemed on monday, but has not been credited to my account till date ! I have send mails to officials, but none responded & no one has contacted me regarding the issue ! I do not wish to call that person & be humiliated... I requested a new relationship manager with whom i can interact & discuss business..Not with c krishna mohan who is under the impression that the company and we owe him..& he is doing us a favor...By dealing with ouor shares. I request iifl to kindly, get these head strong people some quality training before you designate them these positions. Was this information helpful? | |||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Jul 06, 2015 India Infoline Finance [IIFL] Customer Care's response Dear Abraham, Sorry for the inconveniece and delay caused. Your complaint has been forwarded to concerned department. Our officials will get back to you shortly. Regards, Team IIFL
Verified Support Jul 07, 2015 India Infoline Finance [IIFL] Customer Care's response Dear Abraham,With regards to your query, we have reverted with the clarification to the registered email address. Regards, Team IIFL
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IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
Firstly, I explained that I am left with no proper relationship with the company as people over there are quite busy & rude they do not respond politely..for this the Customer Service has advised me to download a form & submit a request in order to assign me to another Relationship Manager...which is quite surprising !!!
The company should take the suggestion seriously & implement the requisite action.
Secondly, the Mutual funds, which I am trying to redeem since second week of May, has not been done yet ! I have spent time & Money to communicate with your Relationship Manager since May second week..but till date nothing has been done ! Moreover my mails & calls are being ignored seriously.
I request the Management to kindly provide me with mail ids of people to whom I can escalate the matter for proper resolution than beating around the bush.