India Post — bag despatched to new delhi rs tmo but has not been received/updated in tracking system

Address:

110091

Sir my speed post ( ivr :[protected] was booked at patpar ganj post office on 23-10-18 and deliverd to lucknow, aalambagh so on 27-10-18 but again it came to delhi and last location is showing RS TMO new delhi it is very important document and need to delivered lucknow any how, now its status is not shwoing in tracking site and customer care is also not responding give me any solution