India Post — Delay in International Consignment

This is to enquire about the delay in a parcel with the Consignment Number CU[protected]IN, which was dispatched from Mughalsarai SO on 16/04/2022 and is bound for the United Kingdom. However, the tracking website of India post displays the latest update only till 18/04/2022, where it says that the parcel was dispatched from NewDelhi RS TMO to the next office of New Delhi Foreign Post. I contacted the Foreign Post office through email ([protected]@indiapost.gov.in) on 10/05/2022 and asked the current status of the consignment. They replied today on 12/05/2022 through an email (IPO PG ) : "As per tracking this parcel is not received in this office".

This is really confusing and worrying for me. I would request you to kindly look into this issue as soon as possible. It has already been delayed for so long.