India Post — i have not been notified about my post and now they're sending it back.

Address:411018

Why is it so hard to get my parcel from abroad?

Consignment number rx[protected]de

They attempted the delivery once without any notice. I have to find out by myself that it's been sent back to mumbai waiting to send back to germany.
I had to call mumbai post to send back to pune. The person in mumbai told me to pick it up by myself at pune post office. So, when i called the call center again, they said i cannot do anything. It will be sent back again to mumbai then to germany. I have to ask the person to send it from germany again.

This is ridiculously unacceptable. Wasting time.

Is there any better way to solve this? To save everyone's time?
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Dear Sir/Madam,

The document not yet received, our office is shipped a different location, kindly send us a new address. see the below address. It's a very urgent document, kindly do the cooperate with us.
Docket no is EE[protected]IN

P-21, Transport Deport Road
Near Hindustan Leave
Kolkata -700088
Ph[protected]
Mobile - [protected]

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