India Post — letter not yet received and no status is updated

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My letter to verification department in south africa from rguhs university, jayanagar, bangalore had been sent via indian post but it is not yet received and there is no information (Status) in the post site. Only got the status as inserted to bag at mumbai airport. Now how can i get to know where the letter is and it is very urgent for my career. Consignment number rk[protected]in
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Dear sir

I have request a pan card from UTI. I pan card has been issued vide tracking number (Ea[protected]in) date 05.04.2018this card is showing stuck in item bagged to SILIGURI (CRC). Today this pan card status showing same the item bagged to SILIGURI RMS (CRC) . I try for complaint but not response. Please help me

My speed post parcel containing my passport with tracking number PP[protected]IN is updated as 'Delivered' on 6-Apr-18 by Manpada Post Office whereas it has not at all reached us.

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