India Post — Misbehave from lady and staff

Hello sir,

I want to give a complaint again of post office sewri branch 400015.

That lady in the front counter misbehave with me again.today I go in that post office I see lots of peoples are standing in huge line that line also going to the street so that's why i come after some time because as you know corona cases are huge in Maharashtra now so that's why I came after 12 pm but that lady says sir I can't pay your bill now time is over.

I want to tell you that why there was huge line because they are taking all the parcels and light bills and landline phone bills in 1 line and there 2 other counters are available but they are not doing separat counters for bills and for the parcels so that's why huge line go to the street.

And when I go to the post master to give feedback about this but post master is not available he is on holidays.

Please look at this matter as I complaint earlier also with that lady I don't know his name and do some actions.
And please tell them to do separate counters for bills and parcels.

And please let me know what's actions are you going to take.
Thank you.