India Post — Not delivery of parcel and not yet update of status including customers service

I have send parcel it was urgent document on date 12 may 2017 but still not yet deliver till date 25 may 2017 from aizwal to imphal i told to post master send through speed post but he doesn't send through speed post he took 100 rupees for sending but i left my form submission also and all the customer service doesn't pick up the [protected], [protected], 1924, [protected], [protected] i was calling 3 days but useless kindly do dear job properly if they got there salary and my RP No. CF[protected]IN and CF[protected]IN