India Post — not received the parcel and status not updated.

Address:

Ghaziabad, Uttar Pradesh, 201007

A international mail needs to be delivered to me. Since 12/02/19 its showing custom receive and no other information i tried to call the customer care but no one is answering. Please help and rectify problem.
Its 18/02/19 and still there is no change its very disappointing to see this type of behaviour. At least the customer care should be provided but no one is picking the call.

Consignment number-ea[protected]nl