India Post — Package from Hongkong took 3 months to come and now it is going back

Address:Rohini Sector - 7 Delhi Post Office

Package - RL[protected]HK

coming from HK, took 3 months to come and now it is again going back ??

while the recipient address is locked from may for some weeks, i have provided 2 new different addresses to India Post on Twitter for the package to be delivered instead as I am out of station for important matters

Why is it so hard for India Post to get it delivered to another address provided if the original address is locked and won't be able to receive??
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India Post customer support has been notified about the posted complaint.
May 13, 2022
Updated by hyem_hyemu_
if this goes out of india, i want monetary compensation as it has my buyers stuff and first it takes 3 months to come and then it'll go back and will take 3 months again... the amount of headache this package delivery is giving me just because the employees refuse to deliver it to a new address...
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