India Post — package stuck at postal sorting office in mumbai

Two of my packages are stuck at sorting offices in india. Both contain herbal medicine needed urgently.
Package #1 via singpost which just has medicine is stuck at the sorting office since 25th november 2019.
Package #2 pos international. It came from malaysia and now the latest tracking update says package dispatched out of india. What does this mean? The package was supposed to be delivered to bhopal instead of going back to the vendor.