[Resolved]  India Post — parcel delay/not delivered /lost

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	www.indiapost.gov.in/VAS/Pages/TrackComplaintStatus.aspx?t=seKHyblkj9PVxP2jyLH7Qg==

Dear sir/madam,
On 31 december 2018 we send a parcel in ranikhet, chaubati to a customer, but parcel not delivered till date, we also raised a complaint on 9 january 2019, but still same response showing parcel booked, when we are visiting office saying system is not running. Let me know what should do. I want if possible please send parcel on destination otherwise return in my office. Because customer is complains again and again. Hoping a positive response. Thanks