India Post — parcel post not delivered

Address:

Ludhiana, Punjab, 141001

I have placed an order on 10th september and the item is at the ludhiana h. O. The status is "item booked". But after 7 days it is still at the same location and not shipped yet. When i tried calling them they do not answer the call. Even the toll free number of the india post does not give any response. I live in hyderabad and cannot go to ludhiana an d approach this directly. Please resolve this issue.