India Post — passport not received for speed post

Address:

600122

Hi,
I have applied the passport for my kids and it got dispatched on 24th feb 2020. Here is my tacking number #pp[protected]in, they have updated on 25th like door was locked. But, we are all at home whole and was waiting for the passport. Even the following days, we are expecting the post.
Till now, there is no update on it. As per procedure, if the passport is not delivered within 5 days then it will be redirected to rpo office.
So, for the post employee laziness how public will be accountable.
Even there is no proper post office contact details in the indiapost.gov.in website and unable to raise grievance on it.

Please take action on these type of issue.