India Post — postman service

Address:

HAINSAR HARDO, HAINSAR BAZAR ,SANT KABIR NAGAR UP 272165, 272165

Dear sir i am virendra kumar i have applied for pan card, when it arrived at given address the postman of my area on 20 march at 11:37 am call to me to receive my pan card at this time i am away from my home so i send someone of my family to receive it but the postman refused to give him and the next day was holi it means official holiday...
Again 22 march near about 11:30 am he call me and said you not receive your pan ` i said my problems why i am not receive it and i request him to just he has my pan two days more, but he said that this is goverment letter if you not come today then i will return it.. And he rudely behaves with me and cut the call...
Sir this is all.
If i am not home then why he not give whom i told to give
And if he has any problem then why he not go to my home and confirm my details and after confirm detailed why he not give to my family.
And this things not happen just with me it happen with all people of my areas..
Postman just call you to come to his home he never come to any people home.
He forget that why he recruit and what is his duty.
I am rising this complaint because i do not want that this things happen with all people which is happen with me...
I hope you will take a right decision against him
Thanks you