India Post — product not delivered since 15 days overdue

Address:	New Delhi, Delhi
Website:	indiapost.gov.in

With all due respect, i had ordered my product on 11 october through india post services which boasts about high speed deliveries. It has been over 13 days but still i have not received my product.
My product is stuck at palam post office since 13 october (Photo attached)
I had called the authorities but they were harsh and did not bother to care. Please help me as i have already paid my cash through debit card online.
(Photos of orders via india post attached)

Tracking id - ek[protected]in
Order date - 11 october
Name - majid khan
Mobile number [protected]