India Post — speed post consignment

I send one consignment no. Ed[protected]in on 20th march2018 from sarojni ngr head post office to srinagar which reached there on 23 march but was not delivered till 26th. Now on 26th they called up nd told that it is torn come nd collect it. If this is the service then what for we r paying. This is shame for postal service especially jawahar ngr kashmir
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I am not able to access my speed postt details online or not able to track my consignment boooked from delhi for amritsar on 13.03.18..my tracking number is ...FF[protected]IN...post office guys are not helpfull please help

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