India Rehab Centre — misbehave

Address:	New Delhi, Delhi
Website:	www.indiarehabcentre.org

I got a call from india rehab centre caller's name was kavita rawat (Mob no[protected]. She told me about manvi a child she was was burn and was admitted in icu. Kavita asked me for help. I asked kavita to mail me details and promised her to help the child. Unfortunately i forgot to check my mail as i am a very busy business man.
After 4 days she again called me and she used as much abusive language as she can. She said may your child suffer like this. May i asked people if i forgot something due to my busy schedule, what is my fault? And who gave this lady right to abuse me? Who is the trainer whose trainee is so much immature? Do these type of employees are really needed in ngos who supposed to serve people? I am in shock how could ngos allow them to work with them. I am very disappointed and i will go further with this complain.. Please provide me details about what actions has been taken for this lady?