[Resolved] IndiaBulls — customer support

Bharat Singh Bisht 003

Address:

203 3rd main 3rd cross, Chamundeshwari layout vidyaranhapura, Bangalore, Karnataka, 560097

I had taken a loan from indiabulls dhani application. I had made a manual payment of the emi as the due date was crossed, next day then again the emi was deducted automatically.
I asked and even sent a mail for the refund of manual payment but the response is very slow from there end.
Whenever i contact the customer care they don't respond properly when u say to them to connect me to manager they talk rude and disconnect the call this happened 4-5 times.
One of the customer care advisor was soo rude and his behavior was very bad.
Is this the customer support indiabulls dhani application provides to its customers.

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Apr 22, 2019

Complaint marked as Resolved

IndiaBulls customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

IndiaBulls Customer Care's response Dear Bharat,

Apologies for the inconvenience caused to you. Kindly share your contact details or loan account number so that we can proceed further with your concern.

Mar 13, 2019

Updated by Bharat Singh Bisht 003 My registered mobile number is [protected], I even need you to take strict action against customer care advsores and please let me know the action taken from your end against them.

Verified Support

Mar 14, 2019

IndiaBulls Customer Care's response Dear Bharat,

We are unable to fetch your requisite detail due to some website error. Kindly share your contact detail via direct message with us so that the needful can be done.

https://bit.ly/2UShdMK

Verified Support

Mar 22, 2019

IndiaBulls Customer Care's response Dear Bharat,

We hope that your concern is resolved. Feel free to get in touch with us in case further assistance is required.

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Comments

tushil

from Darjiling, West Bengal

Sir, I had closed my loan from your company, but in cibil it is showing written off, please contact me and do clear, my loan number is S[protected], my mobile number is [protected], [protected] and [protected].

IndiaBulls Customer Care's response, Mar 16, 2019

Verified Support

Dear Tushil,

Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you soon.

IndiaBulls Customer Care's response, Mar 19, 2019

Verified Support

Dear Tushil,

We would like to inform you that our team tried numerous times to get in touch with you but your contact number is not contactable. Kindly share your alternate number and convenient time so that our team can get in touch with you.