[Resolved] IndiaBulls — dhani cash deducted without permission | |||
Hi team, I'm kiran shinde having personal loan with indiabulls dhani app. They have given us a facility so called dhani games to earn cash and reduce the emi, which i have used and also earned cash in thousands of rupees. But as per their guidelines they did not converted that cash into my dhani wallet (Even though i have paid the emi's on time).in fact they have deducted that dhani cash without informing me. I have tried to contact them but their team is not available to support by giving lockdown's reason. Please help because i have spent more that 3 months time on it just to play games. Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved IndiaBulls customer support has been notified about the posted complaint. Verified Support Jun 04, 2020 IndiaBulls Customer Care's response Dear Kiran Shinde Patil, We are sorry that you feel this way. We would like to get this checked. Kindly help us with your contact number so that we can help you in a better way. | |||
 9 Comments | |||
Comments
Even I got the same problem I have my first due on 5 th of September I got a message like this, Your Dhani Cash has been debited by Rs. 3448.0 for non realization of EMI payment. Avl Bal Wallet:Rs.8, Dhani Cash:Rs.307. Today the date is 1st September how can my money be deducted without any information still my due is showing Rs. 0.00. Here is my registered mobile number [protected]. I called to customer service many time they are not responding I have tried more than 10 times
Reply
Hi, I am Umesh Wakalekar from Maharashtra Nashik. Same incident happened with me. Dhani team has deducted my 590 Dhani cash without any information. Rather my credit line EMI has to be started from Dec 2020. No contact and support from dhani team. Please help to resolve the issue.
Dhani team deducted 590 Dhani cash without any information.
Register mobile numbe - [protected]
Register mobile numbe - [protected]
IndiaBulls Customer Care's response, Oct 27, 2020
Verified Support
Dear Customer,
Our team tried to contact you but could't get through. We request you to provide an alternate number along with the feasible timings, which will assist us to get the needful done.
Our team tried to contact you but could't get through. We request you to provide an alternate number along with the feasible timings, which will assist us to get the needful done.
I'm Jalindar b not having any loan in dhani cash . once i just downloaded the app to see the app functions from that day onwards without my permission money is been debited from my bank account and I'm not able to contact your customer support service so pls check the details or u can contact me
IndiaBulls Customer Care's response, Nov 28, 2020
Verified Support
Dear Customer,
Request you to share your contact number and we shall get in touch with you at the earliest.
Request you to share your contact number and we shall get in touch with you at the earliest.
Hi I am Sushant Langu & my Dhani cash was debited on 23rd Jan 2021 without my permission & reason stated was against Non realisation of EMI payment.
My Interest repayment schedule will start from 5th Feb & total principal amount has to be paid with my last Instalment which is on 5th Jan 2022 as per Dhani repayment schedule
There is no such EMI & for the same I have also shared mail with Dhani customer care .
I called Dhani customer care also but couldn’t get any satisfactory resolution.
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My Interest repayment schedule will start from 5th Feb & total principal amount has to be paid with my last Instalment which is on 5th Jan 2022 as per Dhani repayment schedule
There is no such EMI & for the same I have also shared mail with Dhani customer care .
I called Dhani customer care also but couldn’t get any satisfactory resolution.
Money was not transferred to my account
IndiaBulls Customer Care's response, May 10, 2021
Verified Support
Hi Harsha,
We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
My wallet money is not transferred to my bank account
Hi I'm Kapil Mehta & My wallet amount of Rs. 1195/- was debited on 26-Apr-21 without any intimation.
I want to talk regarding this. Pls call
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I want to talk regarding this. Pls call
IndiaBulls Customer Care's response, May 13, 2021
Verified Support
Dear Sifu Kapil,
We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
Hi Dhani Team,
I am having the same issue, without any information amount is getting deducted from my account, it’s reflecting as NACH -DR -DHANI -LOANS -SER -LTD and cc team is not responding.
This is just not acceptable
I am having the same issue, without any information amount is getting deducted from my account, it’s reflecting as NACH -DR -DHANI -LOANS -SER -LTD and cc team is not responding.
This is just not acceptable
IndiaBulls Customer Care's response, Jun 22, 2021
Verified Support
Dear Customer,
We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Regards,
Team Dhani.
We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Regards,
Team Dhani.
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