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Indiabulls Dhani — New Moratorium not accepted by Indiabulls Dhani - Loan A/C No: IPERMUM05633598

I've called your Indiabulls Dhani customer service number everyday as soon as RBI announced the latest moratorium (June to Aug). Their phone lines are dead. None of the numbers are reachable which are available on your website and Dhani Application.

On 26th May, I have sent an email requesting for EMI deferment or so called moratorium from June to Aug based on the new RBI guidelines. I received an automated response(Your reference ID for this correspondence is 12720304.) since then I haven't heard anything from your company.

I not sure what is stopping them from accepting my request or why there is a delay. May 31st, I received an SMS that my EMI is due, "Your Dhani Loan EMI of Rs. 7479 is due on 05-06. Keep balance in a/c for EMI Payment. You can also pay EMI on Dhani App using Dhani Cash. http://1kx.in/VAltxt".

This is highly unprofessional and unacceptable, I feel Indiabulls Dhani is going against RBI guidelines.

Please accept my moratorium request for June to Aug as announced by our government. I will not get my salary for June or onwards and I am already under a financial burden. Other banks and financial institutes have happily accepted moratorium and are helping thier customers. Why is Indiabulls not doing that?

Today, I have sent email to their Grievance Team marking Ombudsman in CC [protected]@rbi.org.in but I again received an automated response - We have shared your correspondence with our service team. Your reference ID for this correspondence is 12826864.

I am officially informing Indiabulls Dhani that I will not be able to pay the EMI for June and onwards since I will not get my salary. I should not be held responsible for any penalties or late charges.

Indiabulls Dhani will be held responsible for damage on my credit history if you won't accept my moratorium request.

Regards,
Nikhil Gohil
Contact: [protected] / [protected]
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    Indiabulls Consumer Finance Limited Tower 1, 8th & 9th Floor, IndiaBulls Finance Center, Senapati Bapat Marg, Elphinstone Road (W) Mumbai Maharashtra - 400013
    India

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