[Resolved]  IndiaBulls — extra deduction of amount and executive issue

Hi good morning, my complaint is regarding my dhani loan. As of i have taken loan in indiabulls dhani and my due date was on 2nd of every month. But i was not able to pay the amount on 2nd because of some major personal issues. So they have charged cheque bounce charges, including cheque bounce charges i had paid the amount 1470/- on[protected]. And my every month emi is 998/-. After paying it in the morning they have deducted the amount 998/- in the evening also. And still the amount is pending is been showed in dhani loan app, and customer care executive is repeatedly call back to back and forcing to pay the amount after payment is cleared. So i here representing the proof of the payment done from my side and other details.
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Jan 14, 2020
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2020
IndiaBulls Customer Care's response
Dear Mithun,

Please be assured that our team is already working on your concern and will provide you with an update soon.
Jan 14, 2020
Updated by Mithun T K
Hello Good Morning

Indiabulls dhani has deducted the amount extra from my account and they had promised it will be refunded in 3 working days they give fake and fraud oaths. Its already 5 working days even single rupees has not yet been refunded back. When we make payment delay Indiabulls Dhani company puts cheque bounce charges and other penalty charges for one day payment delay, But when its our money no penalty nor extra added money.. INDIABULLS DHANI COMPANY PEOPLE GIVE FAKE AND FRAUD OATHS TO THE CUSTOMER.
Verified Support
Jan 17, 2020
IndiaBulls Customer Care's response
Dear Mithun T K,

We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.
Complaint comments 

Comments

Hi

I had call customer care but not give the proper answer to me.
I want to preclosure the loans .
Kindly help with this process.
Mobile no [protected]

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