IndiaBulls — foreclosure icon not available on dhani app

This is in reference to my personal loan which i want to foreclose. However in the dhani app services it’s not giving me the option of foreclosure under service request.

May you please assist to the earliest.

Find below my details:

1) loan application number: iperpun08357114

Agreement id: [protected]
2) registerd email id : confidential
3) registerd mobile number: confidential
4) your concern in brief

I want to foreclose my personal loan account however i am not getting foreclosure option in my dhani app under the following steps i followed:

"you can foreclose your loan through dhani application by following below steps

Step 1 - log into dhani application

Step 2 - go to""my active loan""available on the home screen
Step 3 - select the loan you wish to foreclosure
Step 4 - click on""service request""from the top right corner
Step 5 - select""foreclose account"" & set foreclosure date (Same date)

No option appearing for foreclose account under service request.

Hence i contacted the customer services via phone 6 times and all the times the associate girls who answered the phone were rude and kept telling me i cannot foreclose my pl as the emi date is 5th so the should wait till 14th of this month.
When i probed then that i require to close this pl as i have applied for home loan and it is in urgency, they disconnected the phone and was not ready to help.

I have even raised by concern via email and the reference id for the correspondence of contacting dhani app customer service is 13540991

I need help on urgency to get the foreclosure done for my pl account hence request assistance with the same.

Atleast le time know if the foreclosure icon not appearing in my dhani app under services is an issue then which dhani office i can visit in my city pune to get my foreclosure done as it’s not possible to wait till 14th of the month to close my pl with dhani