[Resolved]  IndiaBulls — home loan prepayment charges levied to your account

Address:570024
Website:loans.indiabulls.com

I want to close my homeloan account no. Hhlban00117795 as indiabulls has unjustly levied prepayment charges to our account. Whereas i was informed that there is no charges for pre payment of any amount and now they say that as the company of our apartment is attached there will be charges levied. I had enquired at their call center also before making the payment and they had acknowledged the same that there will be no charges for pre payment.

And their staff is the worst in bangalore and mysore.

Mr. Manish srivastav from bangalore office had promised that the charges will be waived but has not done the same and doesn't have the courtesy to pick the call and speak even though i have been calling him more than 10times a day.

Mr. Sachin and mr. Preetham from mysore branch are of no use to their post in indiabulls as they are incompetent to get any job done at the branch office. If any enquiry is made to them they say to go to bangalore branch as they don't have any authority in taking the decisions or forward any requests given by us.
I have undergone 2 major surgeries of kidney transplant and bypass surgery, even though indiabulls staff don't have basic humanity to provide service to their customer.

I have made all the payment and only 2 emi are left.

They have closed the old account and opened a new account without our permission and change rate of interest as per their own will and wish.

Initially while taking loan they had applied for insurance without our knowledge and cancelled the same while we refused for loan and the interest has been charged for the insurance amount.

I would like to close my account after waiving the charges levied and rectification of my account is done.

Kindly do the needfull and mail it to me at ur earliest.

My mail i'd - [protected]@yahoo.co.in
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Aug 7, 2021
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
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Dear Vinay,

We are sorry you feel this way. Please be assured that our team is working on your concern and will reach out to you shortly.
Dear Vinay,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

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