[Resolved] IndiaBulls — home loan rate of interest
Indiabulls Moti Nagar Branch, Delhi, Delhi, India
VVikram198112 on May 1, 2019
Dear ib team
Myself vikram singh having your ib lan - hhldcp00342354. Had registered my complaint through your customer app regarding the rate of interest charged by the indiabulls on my home loan but no response has been received. Presently you people are charging roi of 9.80% whereas my loan was sanctioned @8.35%. I am a ca & do understand very well that the roi is floating & changes as per market rate.
Presently, you peoples are making cheesee commitments to your prospectove customers with women coapplicant offering roi 8.70% along with also certain waivers to them. Whereas i am also under the same bracket & as an existing customer you people had raised my roi to 9.80% whereas presently all the banks/ nbfcs offering roi of 8.7 to 8.90%.
Its my humble request to your team to review my roi with an immediate effect & also allow waivers on the roi arrears for past months wrongly charged to me otherwise i will switch my loan to someother banks\nbfc who is loyal in his services & able to provide me roi as per the present market rate. Please take it as a serious reminder & resolve it as earliest.
Complaint marked as Resolved 2019-12-11 07:26:23
[May 01, 2019] IndiaBulls customer support has been notified about the posted complaint.
Verified SupportIndiaBulls Customer Care's response May 02, 2019
Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you soon.
Verified SupportIndiaBulls Customer Care's response May 04, 2019
We understand that our team got in touch with you and shared all the requisite information. Feel free to get in touch with us in case further assistance is required.
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