[Resolved] Indiabulls Housing Finance Ltd — rate of interest hike without any intimation | |||||
I have a home loan from indiabulls since 2014. And everytime if any rate of interest changes, indiabulls send mail regarding this info. But on 1st dec. 2018 comapny changed my home loan interest rate from (9.45 to 12.05) which is very high change and the worst is that indiabulls did not send me any mail or any phone call or any message regarding intimation of roi change. It has been 3 months from dec.2018. I din`t receive any intimation. And on 19 march, when i walked in to their office for part payment of my loan, than i got to know that my roi was hike to 12.05% and than to avoid complaint by me, they sent me the letter of roi change by mail dated 1st dec.2018. And the mail was sent to me on 19 march 2019 (After three months) and i was shocked that how any company could do this without intimating the customer, if thay intimated me by december 2018 only, than i should have transfer the balance amount of my loan to another lander. It shows that this kind of irresponsible behavior by indiabulls. And what i need is to warn the company against this kind of behaviour and extrra interest which was charged to me in these three months. Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved IndiaBulls customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
This is to inform that your company miss harassing to the customer your company is cheat with the customer as per now I'm too much irritate only because of mentality harassing and due to inconvenience of your company
this is not the way to treat with the customer if you will not resolve my issue so I will take a strict action
this is not the way to treat with the customer if you will not resolve my issue so I will take a strict action
IndiaBulls Customer Care's response, Mar 22, 2019
Verified Support
Dear Divesh,
Apologies for the inconvenience. We have re-escalated your concern to our team and will get in touch with you at the earliest.
Apologies for the inconvenience. We have re-escalated your concern to our team and will get in touch with you at the earliest.
IndiaBulls Customer Care's response, Mar 22, 2019
Verified Support
Dear Divesh,
We would like to inform that the best possible resolution has already been shared with you. We would request your understanding of the same and please keep maintaining your trust in us.
We would like to inform that the best possible resolution has already been shared with you. We would request your understanding of the same and please keep maintaining your trust in us.
Dear Mr.Jain,
Apologies for the inconvenience caused to you. Kindly share your contact details or loan account number so that we can proceed further with your concern.
Apologies for the inconvenience caused to you. Kindly share your contact details or loan account number so that we can proceed further with your concern.
Dear Mr.Jain,
We hope that your concern is resolved. Feel free to get in touch with us in case further assistance is required.
We hope that your concern is resolved. Feel free to get in touch with us in case further assistance is required.
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Indiabulls House, 448-451, Udyog Vihar, Phase-V, Gurgaon, Haryana, India - 122001
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Request you to kindly look into as current market offering is 8.7 to 8.9 % . Also let me know the possible way for reducing the rate of intrest.
Mob No: [protected]
Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you soon.
We understand that our team got in touch with you and shared all the requisite information. Feel free to get in touch with us in case further assistance is required.