IndiaBulls — illegal overdue charges

Address:

vaishali nagar branch, Jaipur, Rajasthan

I am a regular customer of indiabulls .I am paying my monthly Emi of 5512/- on regular basis but suddenly I got a call from your legal dept. that I am a defaulter of level 5, I was shocked that where is my fault, when I contacted to your office and consult with Mr. Shankar and Mr. Brijesh they said that your PMAY subsidy has reversed and you have to pay the EMI difference from PMAY Subsidy issued date with bounce charges. as according to my Loan statement PMAY Subsidy reversed in june 2019 it should be charged from june2019 as it was balanced in my loan A/c till June2019. there was no intimation of any bounce and od related issues as per my bank statement, regularly my Emi’s are deducting from my bank
Without any fault declared me a legal defaulter
Without any bounce and dues of EMI, charged almost 40000 /- +7367 towards me, even without pre notice, It should be charged from the date of reversal of subsidy with the pre notice to the customer but it’s not happened .it’s illegal and unprofessional .i am mentally harassed .
after complaint, the overdue and bounce charges waived off, but why?? even they crossed the limit o[censored]nprofessional facts, they presented my cheques in my bank account two times, without my notice, i had complaint for this on their customer care with proofs but they said that there is no information for such cheques..i have complaint in banking ombudsman also..but these guys are regularly torturing me, a person with best cibil score mad worst scorer by indiabulls
Kindly remove me from legal default and remove the Illegal OD BCC pending against my LOAN a/c HHLJAP00264967
Thanks,
Subhash Chand Jyotishi