IndiaBulls — Initialise EMI & bouncing charges after requesting for EMI moratorium

I send request for EMI moratorium to indiabull by mail and by link (https://www.indiabullshomeloans.com/contact-us/emi-deferment-request) but still my EMI hit in my bank. But due to insufficient amount it bounce and deduct amount for bouncing charges also.

I try to contact to help line number but no one answer me.
Also try lots of complaint mail but no reply. Try to contact person whose number is with me but no reply.