IndiaBulls — issue part payment is not reflecting and increase in emi roi even though rbi rate is very less

Address:Chennai, Tamil Nadu, 600089

I have multiple issues, could you please address the same and resolve it at higher priority

Issue 1: -
On nov 1 2019 due to network issue it is deducted twice in my account 48500+48500=97000.
As per customer centre that it will be taken care. But the emi is deducted for the same (48500) for past five months, it is not accounted in interest certificate and principal amount.
But payment rs 48500 (01 nov 2019) it is not included in the interest certificate and emi is getting reduced for the payment too. Could you please look into the issue.

Issue 2:-

I am planning to construct during june 2020 but as agreement it should be done before 01 sep 2019. Could you please let me what is as non - home loan? What will be actions?

Thanks,

Issue 3:-

Why the interest rate is constantly increased from 9 to 13% within this past two years? Even though rbi rate is very less and current home loan rate is very less?

After raising to 13% still i am getting mail stating that again interest rate will be increased.

Is there any ethics followed india bulls? Do you have any idea other than company profit? Do you know the difficulties of middle class peoples? Do you know the economy of the people?

India bulls had good reputation few years back please don't spoil the name and brand name. Please be sensible while raising emi roi

After seeing this i am afraid to take construction loan from india bulls it is scary.

Mail from india bulls : -

To, date: 05-march -2019
Xxxxxxxxxxxx
Ref. Loan account no.: xxxxxxxxxxxxxxxxx
Dear sir/madam,
This has reference to the loan account no. Mentioned above and loan agreement executed between you and indiabulls housing finance limited ("ihfl") for availing home loan facility of rs. Xxxxxxxxx (Rupees twenty-six lakh ninety-one thousand three hundred forty-one only) ("loan") by you towards purchase of plot xxxxxxxxxxxx from ihfl.
In connection with the loan, you had executed a declaration cum undertaking ("undertaking") which inter-alia provide that in the event you fail to complete construction of house/ residential unit on the plot within a period of three years from the date of disbursal of loan, ihfl will be at liberty to classify the loan as non - home loan and reset the then existing rate of interest subsequent to such classification.
As per our records, you are required to complete the construction of house/residential unit on the plot by 31-aug-2019 in view of the same, we request you to kindly visit our nearest branch with sufficient proof in original, acceptable to ihfl, evidencing that you have completed the construction of house/ residential unit over the plot, within a period of 5 months from the date of this letter.
Please note that in case you fail to provide sufficient proof in original, acceptable to ihfl as above, then pursuant to the undertaking i) ihfl will classify your loan as non - home loan with effect from 01-sep-2019 and ii) the rate of interest on the loan will be revised accordingly.
Please also note that consequent to classification of loan as non-home loan ihfl will not issue any further home loan certificate for tax exemptions purposes.
Assuring you of our best service at all time.
For indiabulls housing finance limited

Note: this is a system generated mail, please do not reply to this mail.
Disclaimer :
This email communication may contain privileged and confidential information and is intended for the use of the addressee only. If you are not an intended recipient you are requested not to reproduce, copy disseminate or in any manner distribute this email communication as the same is strictly prohibited. If you have received this email in error, please notify the sender immediately by return e-mail and delete the communication sent in error. Email communications cannot be guaranteed to be secure & error free and indiabulls is not liable for any errors in the email communication or for the proper, timely and complete trans

Action items:

- please correct my principal amount paid and outstanding loan amount
- please correct my emi from 01 nov 2018
- please reduce the emi as per rbi standards
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Complaint comments 

Comments

Dear Ganesh,

Apologies for the inconvenience caused to you. Kindly share your contact details or loan account number so that we can proceed further with your concern.
Ganeshmcet's [Complaint's author] reply, Mar 14, 2019
Please find the contact details +91 [removed]
Dear Ganesh,

Thanks for sharing the details with us. We have escalated your concern to our team and will get in touch with you soon.
Dear Ganesh,

We understand that our team got in touch with you and shared all the requisite information. Feel free to get in touch with us in case further assistance is required.
Ganeshmcet's [Complaint's author] reply, Mar 22, 2019
I haven't got revised my EMI and revised interest certificate as mentioned in mail.Please look into this
Dear Ganesh,

Apologies for the inconvenience. We have re-escalated your concern to our team and will get in touch with you at the earliest.
Dear Ganesh,

we understand that your concern is resolved now. Please get in touch with us if further assistance is required.

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