IndiaCakes.com — Cheating and the way your representative inability to respond wasting hours

Ordered a birthday cake day before yesterday from indiacakes.com, paid extra amount to get it delivered with in next 3 hours which did not happen. Next day contacted them for 3 hours no response from their chat help and its been 2 days ordered not yet delivered. When asked for refund got a lame answer will get it in 4 to 15 days( really!) And for this one liner wasted another 1 houtlr today.
I would need to file a complaint in terms of cheating people taking their money and not even bothered to update them when contacting them aswell.
Have added the recent transaction amount paid fot cake.
Im not sure if I will get my money and also because of their careless atttitufe I was about to loose someone important .
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