IndiaCakes.com — deducted money twice, however no order received

Address:

G-18 , Malti Towers ,Near Kiran Bungalow , Tarabai Park , Kolhapur , 416003 , Maharashtra , India

Hi, i have order a cake from india cakes a day prior to bday, they charged me 450 rupees and assured to deliver the cake next day.

I was in a impression that cake would be delivered. However next day after so many follows they emailed me that you need to pay 250 extra for delivery. I paid 250 rupees as well. But cake is still not delivered. The birthday has passed without a cake spending 700/- rupees.
There chat support is worst and 0 level service is there. Pathetic. They dont even respond on chat. I followed up with them till 8. As they earlier promised that cake would be delivered before 7pm then they said 8 then 9. Now there is no cake. I want my refund. But they are not responding on chat, email and phone. Please help me. Please.