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[Resolved]  IndiaCakes.com — Order not delivered

Order was placed on November 27th and it was to be delivered on December 20th which was not delivered. On 21st December I called the number 7-8 times because the lady kept saying it’ll get delivered today without fail because it was out for delivery. I also had to pay an additional 250 Rs for shipping charges which wasn’t mentioned when the order was placed. I paid the amount online but didn’t receive my order. They said it's out for delivery and it'll surely be delivered but no, it was not. The executives are Liars. They lied to me today that the order got delivered but I confirmed with the receiver and came to know that they did not even get a call for delivery, no delivery was made. This is the most fraudulent company I've come across. I’m highly disappointed with this website and I will never again order anything from this. I also came to know that they do not have a refund policy. So here I am bearing a loss of 830 Rs and also a spoiled birthday party without a cake. I regret to have chosen this website for my purchase. Will never recommend this website to anybody else nor will I ever purchase anything else from them. I’m very frustrated and angry at this fraud website.
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Dec 22, 2020
Complaint marked as Resolved 
Has to call them 15+ times and changed the address as instructed by them.
Dec 22, 2020
Updated by Shru_27
Just look at how they reply. Left me frustated. No delivery. Ate my money. And total liars.

Dec 22, 2020
Updated by Shru_27
At last, the order was delivered after 20+ calls, a missed/spoiled birthday party and change of delivery address. Will not recommend this website.🙏
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    IndiaCakes.com
    Customer Care Service
    Customer satisfaction rating
    6%
    Complaints
    422
    Pending
    0
    Resolved
    24
    IndiaCakes.com Phone
    +91 20 4135 2222
    IndiaCakes.com Address
    101 Krishna Sagar Residency , Patolewadi, Old P B Road, Kolhapur, Maharashtra, India - 416005
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