IndiaCakes.com — Regarding non delivery of purchased item

I ordered a combo of cake and a bouquet to be delivered today on 14th of February but it has to be noted that the cake has not been delivered yet as on 15th of February.
Receiver's name - Reema Motwani
Contact info- [protected]
Address - 16/B, indus park society, opposite to ISRO, satellite road ahmedabad, 380015
Transaction id is - 601034
Amount- 810.00
Sender's name - Dasneet Wadhwa
Contact info - [protected]