IndiaCakes.com — Waiting for my refund to process

Address:

Airforce Academy Dundigal Hyderabad

I placed an order on Indiacakes.com on 14 May of ₹1179. I asked them multiple times about about the delivery and they assured me that the delivery with go through. They even asked me to for extra for delivery charge of ₹150, which I did. And later on the delivery day these people didn’t pick up my call nor replied to my mail, they simply informed me via chat that my order is cancelled with no explanation what so ever.
It’s been like 2 weeks now and I haven’t got refund back. Such an unprofessional attitude of Indiacakes.com and they have employed some of the worst customer care executives.