IndiaCakes.com — not delivered

I orderd my cake yesterday and its delivery tym selected was 9pm to 11:55pm but it was not delivered till now
We want our delivery charges to be refunded and wgen we contacted to the given phone no. They told us that it wil reach today till 2pm and later they told it as 4pm and nxt 5pm.
After the ocassion is over we dont need the cake anymore. So if the cake is not received today we want you to refund all the money we paid