[Resolved] Indiafilings — din kyc
6 Dhanammal Street, Spurtank Road, Chetpet, Chennai - 600 031, Tamil Nadu, India., Chennai, Tamil Nadu, India
anikbansal on Nov 15, 2019
Din kyc still pending from more than one month. Pfa i have been following up with india filings relationship manager "manoranjan kumar" for din kyc from more than one month and he promised that he will complete din kyc process at no cost and within tat. I have warned him that last date to file din kyc is about to pass, so please complete the process or else i have to pay govt. Late fee. But he promised that even after due date if we complete the din kyc process then i will not have to pay any govt. Late fee. Or any money to india filings. So finally the last date to file din kyc passed and manoranjan kumar did not complete the din kyc process even after continuous follow ups. So, finally i realized that this person is not trustworthy and something is wrong. So, i called india filings customer care and spoke to sr. Escalation manager ashwaq on 9th november 2019 regarding all matters but no proper resolution is given till date. He refused to raise a escalation ticket against manoranjan kumar as he said that he will try to resolve these concerns internally. I tried to reach ahwaq to followup on this case but he was busy everytime and india filings customer service team did not arrange call back from him twice even after multiple requests. I raised this concern on consumer complaints and tried to reach ashwaq again and this time he spoke to me. He said that he is trying his best to resolve this issue but i should delete my concern from consumer complaints. So, i have told him that i won't delete my concern from consumer complaints after this conversation with ashwaq, manoranjan called me and told me to buy india filings 'annual compliance' package and they will file din kyc. I said no. I want them to complete din kyc process without asking any money from me as they delayed the process. Now they have to bear govt. Late fee for this process. And they should be penalized with minimum inr 30, 000 for harassment and opting illegal practices for earning money.
Complaint marked as Resolved Dec 9, 2019
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