Indiafilings — pathetic service. ruined my gst data i lost 70000 inr of gst

What indiafilings care about is just money. So this is how they start. First you need to register on on their web portal. Then a customer rep will contact you explaining packages. So they dont really care what is your business or what you are looking for, what they do is just send you payment links.

Here is what happened with me. I contacted indifilings online their customer rep mr. Mukesh sent me a whatsapp msg to explain the packages. I then tried to explain him the business model but he seemed least interested. Anyways after a lot of discussion he recommended a package and said this will cover everything related to my business. I paid for it. Then it took almost a month to just get everything ready.

They don't even reply back when you try to contact.

Then it was time for gst filling. I got an email from their advisor and i replied to file nil return as the company had just started and there were no sales.

The rep never replied back. I had to ask 3 times the status of it then someone replied giving excuse that they had no staff. Some staff were having vacations and other were apparently sick.

Basically what they meant is that there is no proper organization withing the company. They don't have a common sense to hire staff in case other staff is having a vacation.

Next i had problem with claiming gst for which i needed some information. So i tried contacting the rep. I got a reply after 1 week. He asked me for purchase bills i replied instantly. After that the rep went into hibernation. No reply for 3 days.

Again after continued messages he replied and asked about the business. This guy had no idea about the business so i had to explain him everything and in the end he asks if i have lut.

I said i don't have it "wasn't that supposed to be covered in the package?"

And as expected they sent me a link to pay additional for it.

In short

The service is damn slow.

Either the rep dont have any idea what is and what is not required for a business to run smoothly.

Their packages and offers are not clear and they will ask you to pay extra every now and then.

Initially i explained everything to them regarding my business model and to each new person i had to explain everything from scratch. They have a different person every-time to deal with their customers there is no dedicated ca towards a business everything is unorganized and haphazard.

I wanted to get gst refund accumulated in the gst ledger as credit. The last person who contacted me now says that the gst for the previous months have not been filed properly so refund is not possible now.

These people don't know what they are doing i will also be lodging a complaint in the consumer court for their mishandling. The only thing they want is getting money from you thats it no proper services provided.