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[protected]@ICICI — deducted amount rs. 349/-through phonepe not credit in my account

Issue with Transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3
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We have received your request. Our customer support executive will get in touch with you within 24 hours.
said 19 days ago
Hi Kundan,

Greetings from PhonePe!

Ticket ID: 7811598

We apologize for the inconvenience caused to you.

We have gone through your transaction of ₹ 349 with transaction ID ICI664e2205de9e46ec9da389ed6fdc4df3 done on 14/02/2018 at 12:09:23 PM and found that the transaction status is successful.

As you have not received the benefits of this transaction, we have forwarded your case to our concerned team. Our team will resolve the issue on or before 22 Feb 2018.

We request your patience while our team works for your concern. If you require any further assistance, you can revert to this email.

Regards,
PhonePe.

said 19 days ago

As per Jio customer care this transaction is decaline & yr debit money will be return in your bank with in 7 days so I do another recharge but till today I have not received amount in our bank.
said 10 days ago

Hi Kundan,

Thank you for contacting PhonePe!

We are sorry for the inconvenience caused.

With regard to your query, Ticket No: 7811598, we would like to inform you that we have received a confirmation stating the payment was completed on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR number:[protected].

Hope this helps. Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

Please give me mail id of Indiaideas (Merchant)
said 4 days ago

Hi Kundan,

Thank you for contacting PhonePe!

With regard to your query, Ticket No: 7811598

We apologize for the inconvenience caused.

We have received a confirmation stating that the payment was complete on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR:[protected].

As you had initiated a 3rd party payment, hence, we won't be able to provide an information related to the 3rd party platform where the transaction was initiated.

Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

Complaint Status


[Mar 06, 2018] ICICI Bank customer support has been notified about the posted complaint.
Updated by Kundan17 Mar 05, 2018
Issue with Transaction ID: ICI664e2205de9e46ec9d
As per Jio customer care this transaction is decaline & yr debit money will be return in your bank with in 7 days so I do another recharge but till today I have not received amount in our bank.

Hi Kundan,

Thank you for contacting PhonePe!

We are sorry for the inconvenience caused.

With regard to your query, Ticket No: 7811598, we would like to inform you that we have received a confirmation stating the payment was completed on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR number:[protected].

Hope this helps. Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

We have received a confirmation stating that the payment was complete on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR:[protected].

As you had initiated a 3rd party payment, hence, we won't be able to provide an information related to the 3rd party platform where the transaction was initiated.

Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

So please look into the matter & do the needful.

Consumer
[protected]@gmail.com
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