IndiaMart — Defective product sent by the Seller

Address:

33,upprainganj,chhotta fuhara ,milloniganj,

Hi
I have order the dishwasher from one of the premium seller of the IndiaMart . Before confirming the order I have twice contact to IndiaMart support team to know the authenticity of the seller they team told me that the seller is premium member and very authentic no need to worry. And to be safe I have used the IndiaMart payment gate in case if any damaged or any nonsense is occurred then IndiaMart guys can help me out. But after placing the order seller taken 20 day to transport the product and after a month I received the damaged/defected product. After tell this issue to seller he told me to give the replacement but then when ever i contacted him he give me nonsense reason for not able to ship the product. And I finally log complaints to IndiaMart the told me that they can't help me because you have received the product if it is damaged it not our concern. Afer having a long conversation seller send me the mail for refund on 10 of November but on 10th of November Seller stop picking up my calls and IndiaMart not even contacted me for this. I have forwarded all the proof regarding this purchase to IndiaMart but their reply is very sad. Because they don't take any guaranty of there sellers.
And the have written in their payment gate if any type of fraud is occurs and you have used IndiaMart payment gate in 34hrs you will received the refund but more than 90days has gone I haven't received the refund. Indiamart is promoting the fraud seller in their website as their premium sellers.
Seller Name:
Santanu Mukherjee
Unique Solution
[protected] / [protected]

Please help me. And save other as well this type of fraud done by indiamart.

Regards
Som Kesharwani