[Resolved]  IndiaMart — Fraud service

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110002
Website:	Indimart Intermesh Ltd

To Whom It May Concern:

I am writing to express the poor service I received from Indiamart.

I had originally purchased mini dynamic catalouge from Indiamart in Januyary 2017 and time duration was for 1 year till 2018.In march 2017 i recieved call from Mr Ashustosh Dubey, Relationship manager, Borivali, Mumbai branch of Indimart, informing that under special scheme i am selected for a special offer under which for a payment of 25000 my mini dynamic catalouge service will be extended for 3 more years i.e till 2021.I personally visited Indiamart office in borivali with my business partner and paid online sum of 25000.

After being put on hold for over one month, I was greeted by a rather unprofessional way.Mr Dubey informed me that he cannot extend my service to 2021 but only till 2020.He asked me for 7 more days to speak to his superiors but even after a month now he did not respond back.So i complained to Indiamart customer care.I recieved a call from Mr Dinesh Kumar accepting the mistake but he refused to provide any feasible solution or to take any action against Mr Ashutosh Dubey.
Infact Mr Ashutosh Dubey called me to say this type of fraud is very common in Indiamart and is done to complete their targets.

This is a pure case of fraud and forgery.I have the reciept of payment on which Mr Dubey has mentioned clearly extention of 3 years mini dynamic catalouge.
If Indiamarttruly value customers, I highly suggest you teach your customer service representatives how to deal with people and also should take immediate action against Mr Ashutosh Dubey and provide me my compensation.