Indian Bank — access to the bank is not disabled friendly

Address:

Chennai, Tamil Nadu, 600020

Dear sir,

Greetings! Sir, i am a customer of you indian bank, namely lattice bridge branch, and i had wanted to bring to your kind notice, that the bank entrance as well as the way leading to the bank is not disabled friendly. The reason being

The out side entrance has no way, as bikes and other vehicles are always blocking the entrance. (There is no sing board to say "no parking" in front of the gate). The security or someone should see that it is free of these vehicles.
The side entrance - right in the middle of the side entrance gate there is a huge tree blocking this entrance, and customers have to enter between the tree, here too vehicles blocking this small entrance.
There are small steps and that too is broken (May be it is part of the platform.
The access to the bank has about 6 to 8 steps (Sorry i did not count the number of steps). There should be a ramp (Gradient).

Though there is a govt. Norm that all public institutions, should be disabled friendly, including banks and post offices etc. It is not being adhered to, mainly it stays in papers. This really makes lives too difficult to the differently abled.

My daughter is also a young woman with cerebral palsy, and she is having her account in the same bank, through which she is receiving her monthly remittance.

While i was at the bank this morning, i noticed several senior citizens, entering and leaving the bank with great difficulty, as they were having walking aids to walk. I have photographic evidence of the same.

I would be much obliged if you could look into this matter and help the differently abled community, to have easy access to not only this branch, to all other branches as well.

Thank you and regards,

Dr. Maria josephine
Founder director
Maria special education services